I did nothing special, or extra tonight. I worked 7-close, which is 11 PM for Dining Room, 1 AM Drive-Thru.
I came in about 6:15, did my Pre-Shift work, breezing through all of it without extra focus or my typical level of attention. I worked in Service with J. with one guy, C., in Production for a half-hour when my other Production crew was on break. Later, I worked in Service with C. and the other J. in Production when J. was on break. It was pretty hectic, and at that time I ended up telling people my Dining Room is closed for the night about 15 minutes early (I was just too deep in Drive Thru). All in all, for those bursts of customers, we held KVS times of about 65 seconds and Drive Thru times of 190. Nothing great and well outside the goals, but before the closing team decided to become stronger (I believe I inspired this), those numbers would have been considered a pretty good night, if that was every hour's times. Our day ended about 110 in Drive Thru and under 50 in KVS times.
My last customer we screwed up her order, and only made her a 10 piece nugget instead of the 20 she ordered, and she was the last customer. So she waited until well after our closing time, getting her last nuggets.
After everything, we ended up getting out 50 minutes after closing. Our goal is 30 minutes, but a realistic goal for Friday and Saturday, in my eyes (not from the Store Manager's viewpoint) is 45 minutes.
So, nothing special, we passed some goals, as far as time is concerned, but we did about 40% more sales this week than we did over the last 3 weeks. I know, I checked the DSRs.
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2 comments:
How in the world do you close in 50 minutes? How many closers do you have? We usually get out 2 hours after closing [with a goal of an hour and a half (1:30)] But usually only 2 or 3 people plus me or another manager close.
By McDonald's standards it is suppose to take an hour and a half to close the store. Any less than that they feel as if you did not effectively close. However getting out 15 minutes to 30 minutes happens all the time at my store but we do have 3 closers and never another manager (labor must end at 19% or less for the day at my store).
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