First Shift, continued.

So the Operations Manager showed up later, with the sausage we needed, and took about 3 seconds to explain the dynamic of that shift to Jy. - he said, "Jy., you need to get into Drive Thru so Michael can run his shift!"

The rest of the day went smoothly, even though right before lunch our ice cream machine made some horrific yowling noises and came to a shuddering stop. The head of maintenance does all brush cleanings (every 14 days) on the machine and had failed to adequately lubricate the beater inside the machine the day before.

So for my very first shift that I ran, I was short all three key elements of McDonald's success: People, Product, and Equipment. Even so, I left that day feeling victorious. The store hadn't burned down!