Wednesday, March 12, 2008

BSM, Day 1.

What a let down.

Aside from interacting with a few people from other franchisees' McDonald's stores, I gained absolutely nothing out of BSM class, Day 1. Further, due to the really small size of our class - only 14 people - we combined Day 1 and Day 3's curriculum into one day, so everything was quite rushed and question/answer sessions were breezed through and the majority of questions were answered with something akin to "We'll cover that in a few minutes!"

Now, I understand that they have things to cover, and if someone asks a question or two that is out of synch with the pace of the curriculum, teachers have a need to stifle it and let it be answered during the class or asked at a more appropriate time. However, if someone is earnestly asking for clarification of what was just discussed, teachers have a responsibility to clarify. If one person asks a question, it's likely that 2 or 3 or more other people have the same question and were unwilling or unable to ask it. That question should be addressed like it is a part of the core curriculum they are trying to teach, not as an annoyance that will send them off their double-time pacing.

The most ironic thing is, immediately after telling a class participant that their question was already answered - basically blowing off the question entirely - the same teacher changed screens in their PowerPoint presentation to display a quote from Ray Kroc:

"Customers are the reason we are here, not a distraction."

2 comments:

Anonymous said...

Hi, Mike I am a little nervous on how the class will be, im going to bsm at the end of may. I was wondering what do i really need to know? because that assessment test didnt really have anything to the whole mdp.

Anonymous said...

i'm goin to class the 2 of next week what do i need to have to be ready i'm nervous they said that i was'nt ready they are very picky.