It's been a while since I wrote because I've been incredibly busy, like stupid busy, for about 3 weeks, basically since that post called "Long Day".
I spent two weeks working ridiculously long hours, 6 days a week, about 46 hours each week. Basically, just getting a taste of the Assistant Manager position and the amount of dependency my store really has on my input in the role of an Assistant Manager. I also developed quite a few new responsibilities.
For about 4 months that I was doing what I thought was a pretty good job of taking care of many of the responsibilities that an Assistant Manager has, including schedules and training crew and trying to have input on hiring crew, and especially dealing with volatile crew relationships and interactions. Trying to solve problems involving crew and management egos, emotions and senses of esteem is like trying to carry a couch made of something.. well I tried to think of some object to use as an analogy but I just can't. It's like trying to carry something that is heavy and delicate at the same time - a difficult task.
I got even more of that put into my responsibilities when I actually got the "promotion" of being Assistant Manager. Also, at the same time, my store lost one manager who worked there for 6 years, and another that worked there two months and no managers were created to fill their positions.
Back to topic - last week I worked like 30 hours in my store, and spent 20 hours over 3 days in ASM (Advanced Shift Management) training. I took alot out of that, in knowledge, how to gather knowledge, some McDonald's operational systems, and quite a bit more. We had an S.O.R. (Short Operations Review) of our Breakfast day-part. I'll talk all about that S.O.R. and some things I've begun to understand from it. Last week was especially rough because my whole family (along with like 5 other people from my neighborhood) got a foodborne illness from a Mexican place that just opened up (the food was really good at least). I spent 3 days (thankfully during my training) suffering from a norovirus - stomach cramping and all the rest that goes along with it. So I finished ASM. I'm working on my Post Class Action Plan with the manager who went to training with me, J.L. It's been a great week so far since Sunday. W00t!
Monday, May 19, 2008
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